1. Return Conditions

We accept returns under the following conditions:

  • The item is returned within 30 days of receipt.
  • The item must be in its original condition, unused, and undamaged.
  • The item must have its original packaging and tags.
  • Customers must provide proof of purchase (order number, receipt, etc.).

2. Return Procedure

If you wish to return an item, please follow these steps:

  • Send an email to [contact email] stating the reason for the return and the order number.
  • We will provide a return authorization and inform you of the return address.
  • Ship the item back to the designated address with its original packaging and tags.
  • Once we confirm receipt of the return and verify that it meets the return conditions, we will arrange for a refund.

3. Refund Policy

  • Refunds will be issued via the original payment method.
  • Refund amount will include the cost of the purchased item(s), excluding the original shipping fee (unless the item is faulty).
  • Refunds will be processed within 7 business days of receiving and inspecting the return.

4. Special Cases

Return and refund policies may be adjusted in the following cases:

  • Purchased items are faulty or damaged.
  • Incorrect items are delivered.

5. Contact Us

For any inquiries regarding returns or refunds, feel free to contact our customer service team. We are here to assist you.

Dongguan Petpalsglobal Pet Products Co., Ltd